Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotations, obtain design approval, carry out alteration or remodelling work, manage collection and payment, maintain business records, operate and secure the website, and comply with legal obligations. We may also use limited data to handle service issues, preserve evidence of instructions, and communicate about the status of a project.

Processing is limited to the operational and legal purposes described here.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, communication tools, website hosting providers, and other operational service providers that support booking, administration, and record handling. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect rights, safety, or property.

Legal disclosure is limited to what is required or permitted under applicable law.

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights depend on the legal basis for processing and any applicable exceptions.

Submitting Requests

To exercise a privacy right, a person should provide enough information for us to identify the relevant records and understand the request. We may ask for additional details if needed to protect confidentiality or to confirm that the request concerns the correct data.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We retain personal data for the period necessary to manage inquiries, quotations, appointments, work records, payments, and legal obligations. When data is no longer needed, we delete it or anonymize it according to our retention practices and applicable law.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one posted at the time of the relevant interaction unless a different notice is required by law.

We review this policy when our practices or legal obligations change.

Personal Data We Collect

We may process identification and contact details, project information, appointment details, garment measurements, fit preferences, design notes, quotation and payment records, communication content, and limited technical data such as device or browser information. Where relevant, we also process information provided during garment assessment, redesign approval, fitting review, and collection.

The categories collected depend on the way a person contacts the studio or requests a service.

Sources of Personal Data

We collect data from project inquiries, consultation and fitting appointments, written correspondence, contact forms, and in-person discussions. We also generate internal records from assessment, quotation, approval, work progress, collection, and payment handling, and we may receive limited technical data from the website or connected service tools.

Most information comes directly from the customer, with some data created during booking and service handling.

Types of Cookies

We may use essential cookies for site operation, preference cookies to remember limited settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.

Cookie use is limited to common website functions and basic performance support.

Cookie Controls

We use standard browser-based controls and similar settings to manage non-essential cookies. Disabling some cookies may affect form submission, session continuity, or other site functions, but it will not prevent access to basic information about our services.

Cookie choices can be adjusted through browser settings and, where available, site controls.